Payments, Shipping, Points & Refunds FAQ | GRABIT

The result becomes final as soon as a random box is opened. Results cannot be changed or redrawn after opening.

Unopened random boxes may be eligible for a refund under our service policy. Once opened, the result is final and refunds may be restricted.

The address form follows the checkout selected from your connection region. The overseas PayPal checkout provides country and international address fields. Shipping fee: confirmed at checkout after your connection region is verified per group of up to two products. Check the final amount before paying.

You can request a refund while a box remains unopened. Once the box has been opened and the resulting product is in your inventory, it cannot be refunded. Products converted to points cannot be restored either, so please check carefully before converting.

Grabit is a member-based service. Please create an account to buy random boxes, view your inventory, request shipping and participate in events.

Sign in and check your purchase and opening history in My Page → Orders or Inventory.

If you experience a problem using the service, contact Customer Support or submit a support inquiry. Include your order number, product name and a screenshot of the error to help us investigate more quickly.

You can close your account from My Page. Account information and benefits, including all points, coupons, and boxes and products in your inventory, are deleted or lost and cannot be restored. Some records may be kept separately for the purposes and periods described in the terms and privacy policy.

Select the products in your inventory and choose Request shipping. Enter your shipping details accurately. The overseas PayPal checkout provides an international address form with a country selector.

Where supported at checkout, points can be used to pay for part or all of a box purchase.

A refund may take several business days depending on your payment method and the processing schedule of your card issuer or bank. We will provide further information after your refund request is received. PayPal refunds are returned in the currency of the original payment.

Orders are processed in sequence after payment or a shipping request is completed. Delivery generally takes several business days and may be delayed by weekends, public holidays or remote destinations. International delivery times depend on the destination and carrier.

Shipping fee: confirmed at checkout after your connection region is verified per group of up to two products. Three products count as two groups, and five products count as three groups. The checkout selected from your connection region determines the fee, independently of your display language. Check the final amount before paying.

A product cannot be restored after it has been converted to points. Please check carefully before using the conversion feature.

Use Find username or Reset password on the sign-in screen to recover your username or reset your password.

If your product has not been dispatched, contact Customer Support or submit a support inquiry to check whether a change is possible. Changes may be difficult once the product has been dispatched.

If your product is defective, damaged or incorrect, contact Customer Support or submit a support inquiry with photos. After checking the issue, we will explain the exchange or replacement delivery process.

Points can be used to purchase boxes on Grabit. You can earn them through friend referrals (awarded when your friend opens a box after their first purchase), converting boxes to points and other eligible activities. See My Page → Points for details.

Depending on the service policy, you can request delivery or use other available options, such as converting the product to points. Check your inventory to see which options are available.

Grabit offers random boxes containing products from categories such as electronics, home appliances, luxury goods and watches. After purchasing and opening a box, you can view your resulting product in your inventory.

Grabit may provide blockchain-based verification information to make random box results more transparent. You can use it to check result records and verification data.

For questions about event eligibility, points awards or other topics, contact Customer Support or submit a support inquiry.

Each random box detail page shows its available products and odds. Please review the odds and product selection before purchasing.

Sign in and open My Page to edit your basic account information, such as your name, contact details and shipping address.

After payment is completed, you can find purchased random boxes and the products you receive in My Page → Inventory.

After your product is dispatched, you can find the courier and tracking number in My Page → Orders / Shipping.

Your connection region determines the payment checkout independently of your display language. The Korean checkout offers the available domestic payment methods through PortOne. The overseas checkout offers PayPal and eligible standard card payments, billed in USD. Available methods are shown at checkout.

Points used may be returned if the order meets the cancellation or refund conditions.